Return Policy
• Seven days appreciation period
In accordance with the Consumer Protection Law [moshi.com] provides a seven-day product appreciation period (within seven days from the day after the receipt date), during which time, if the product sold does not match the content ordered by the consumer, the quality is defective, or the product is damaged during delivery (The above collectively referred to as defective products), [moshi.com] will replace the new product, if it exceeds this period, it will be deemed as acceptance and cannot be returned or exchanged. Within seven days from the day after the date of receipt of the goods (based on the date of receipt of the receipt and receipt of the receipt), if a holiday occurs within seven days, the seventh day will be postponed to the first working day after the holiday. If the holiday falls within seven days In the middle of the commodity appreciation period, seven days are included in the calculation date.
• Merchandise returns
1. All purchased products are entitled to a seven-day hesitation period (including holidays) after the delivery is completed. However, the returned product must be kept in a new state and fully packaged (keep the integrity of the product, accessories, packaging, manufacturer's carton and all accompanying documents or information), otherwise the return will not be accepted. *The seven-day hesitation period is not a trial period
2. If the product is defective or damaged during the delivery process, if you want to apply for a return, please submit it within 7 days of receiving the product. Overdue will not be accepted.
3. Commodities, trial products and gifts are not accepted for return once they are unpacked and used.
4. If you want to return the goods, please go to the member area of this site and click "Member" → "Order Inquiry" after receiving the goods, and click the return button for the order to apply for a return.
*Returns must be sent back by the post office, and photographed the shipping fee. We will refund in the form of gift voucher.
5. A single order can only be returned once. Please return it at one time. If a single order is returned for the second time, you must go to the post office to register and pay for the return.
• Merchandise exchange
After you receive the goods, if the goods are damaged or scratched due to non-human factors, or the packaging is damaged and incomplete during transportation, please notify the customer service staff of our company as soon as possible, and we will take the initiative to ask the freight to contact you and contact you on 3 Pick up within one working day. Please pack the exchanged goods properly and provide the home delivery personnel to pick them up at the appointed time, and please keep the shipping documents. [moshi.com] will send a new product to you within 3 working days after the defect or damage of the product is identified and the returned product is obtained.
*Exchanges need to pay the return shipping fee
